Below are some frequently asked questions. If you have other questions, please contact us via
Generally with our pre-cut ‘Mount Packs’ all orders that arrive with us before noon leave us that same day. In normal operating times customers can expect their items to arrive within 2-3 days. For bespoke framing orders we aim to get your frame dispatched in 3-5 working days. If there is going to be a further delay we will contact you immediately to discuss alternative solutions.
On all orders under £50 there is a flat fee of £5 at checkout. All orders over £50 postage is free. All orders of any amount to the Republic of Ireland have a flat rate of £10.
Yes we ship regularly to Europe and can ship further - at the moment you will NOT be able to check out other than to the UK and Ireland. Please use our website for making up a possible order, save it and then contact us where we can quickly give you a quote for additional freight.
We use Royal Mail 1st class post for smaller/ lighter items and for larger/heavier parcels we use Parcelforce or MyHermes. For shipping to Ireland we use An Post standard service.
Yes we do - but only on identically priced items. 5 - 10 items qualify for 10% discount, 10 - 20 items qualify for 15% discount, 20+ items qualify for 20% discount.
Yes you can but these are only suitable for small frames; we will happily change the backing to a strut back if you ask us to when ordering - please include a request with order at checkout. Note we can offer struts on frame sizes maximum 320 x 320 mm - anything larger than this is too big to stand is is likely to topple over and get damaged.
Our clear styrene safety glass should be completely clear and only require the occasional wipe with a soft cloth. It arrives with you shipped with a plastic film coating to prevent scratches on both sides - simply remove all film, insert glass into your frame and then add mount, print and finally backing.
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