Terms & Conditions

Our Terms & Conditions

The following terms and conditions apply to all purchases of goods when ordering via this website ( www.hoopersframing.co.uk ). By placing an order you are agreeing to be bound by these terms. We may revise these terms and conditions at any time without notice. You should check these terms and conditions periodically. Entering the website will constitute your acceptance of these terms and conditions, including recent changes, whether or not you chose to review these changes.

Definitions and Interpretations

  • "Website" means www.hoopersframing.co.uk

  • "You" means any person purchasing goods from this website.

  • "We" or "Us" means Hoopers Picture Framing

  • "Goods" or "Products" means the goods to be supplied by us to you under these conditions.

  • "Contract" means an agreement in which we agree to supply the goods you have ordered at the price you have paid.

  • "In writing" means either via letter to our registered address or email to or from info@hoopersframing.co.uk

Placing an order

In the shop, use the links on the left or above to browse the categories and navigate to the products required. Enter the quantity you require and click on the "add to basket" button of each product that you wish to purchase. After you have added everything you'd like to the basket, click on "Checkout" in the top right corner. Here you can change quantities and pay for your order using a variety of payment methods.

Acceptance of order

We take reasonable care in ensuring that all material on our website is accurate and up to date at the time it is created. None of the information on our website is to be relied upon as a statement or representation of fact. All images, illustrations and descriptions are for information only and all orders are subject to availability. The contract in respect of the products supplied by us to you comes into existence only when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our site does not constitute acceptance of an order. Acceptance of an order is made by notifying you in writing that your order status is "Order Complete". Until acceptance of an order is made by us, we can cancel the order without reason or penalty. This means that if goods are shown on our website but are not available or are incorrectly priced or otherwise incorrectly described we shall not be obliged to sell you such goods unless we accept your order.

Order Statuses

Each time the status of your order changes we will inform you of the update in writing. The status options are as follows.

  • Pending - This means you have successfuly placed an order and you now need to pay for it.

  • Processing - Order Processing - This means that you have successfully paid for your order and we have begun to process it.

  • Order Complete - This means that we have accepted your order, processed and dispatched it.

  • Cancelled / Declined - This means that the order has been cancelled either at your request or declined by us because payment was not received.

  • Failed Fraud Review - This means your order has been rejected by us because the transaction was considered high risk.


If an error is found in the price of a product you have ordered we will inform you in writing as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order.


We accept all major credit and debit cards paid via the Paypal platform

Cancelling an Order

You have the right to cancel the contract for your purchase within 7 working days of delivery. You do not need to give us any reason for cancelling your contract. You can only cancel your order if all the goods you have ordered are still unopened and in their original sealed packages in which they were delivered to you. To cancel a contract you must email us at info@hoopersframing.co.uk This helps us both have a record of events. We aim to respond to requests within 24 hours. PLEASE DO NOT TELEPHONE US. 
Note that you will be responsible for the costs of returning the goods to us unless we delivered the item(s) to you in error. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). 


To return your order, write "Return Order" on the back of the delivery note. Package the items securely and send them to us with the delivery note within 7 working days of the date that the items were delivered. We request that you email us at info@hoopersframing.co.uk to tell us that you are returning goods before you send them. The return address is:

Hoopers Picture Framing


North West Business Complex

Skeoge Industrial Estate

Derry City

Northern Ireland

BT48 8SE

Note: For your protection, we recommend that you use a signed for delivery service. You are responsible for the costs of returning any goods to us unless we delivered the product(s) to you in error.

Copyright and Trademarks

This Web site and all materials on it, including, but not limited to images and video clips are the property of Hoopers Picture Framing or it's suppliers and are protected from unauthorised copying and reproduction by copyright law. You may not reproduce, republish, upload, download, post, transmit, or distribute in any way whatsoever any materials from www.hoopersframing.co.uk without our prior written permission. ALL RIGHTS RESERVED.


All goods remain the property of Hoopers Picture Framing until paid for in full. Your statutory rights are not affected